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Privacy Policy for AlinmaPay E-Wallet

  • The customer agreed to authorize the company to use his data, including: personal information and geographical location for the purposes of developing the service level and analyzing customer behavior. The company is committed to taking all possible precautions to maintain the confidentiality of this information.
  • The Saudi Financial Technology Company is the sole owner of the copyrights to the pages and screens that will appear, as well as the materials and information included in them, and the method of their arrangement and presentation, unless otherwise indicated.
  • The information and materials included in these pages - as well as the terms, conditions and descriptions appearing in them - are subject to change. Also, not all products and services are available in all geographical areas. Determining your eligibility for specific products and services is subject to the discretion and final approval of the Saudi Financial Technology Company.
  • The information and materials included in this website, including text, graphics, links and other items, are provided on an “as is” and “as available” basis. The Saudi Financial Technology Company does not guarantee the accuracy, adequacy or completeness of this information and materials, and disclaims any responsibility for any errors or shortcomings in the information and materials mentioned. The Saudi Financial Technology Company does not provide any warranty of any kind, whether express or statutory, including but not limited to guarantees of non-infringement of the proprietary rights and patents of others, validity and suitability for any specific purpose, or freedom from computer viruses, with regard to the information and materials included in this site.
  • The use of quick links to other websites is done at your own discretion and risk, and it is understood and agreed that the Saudi Financial Technology Company has not completed the verification, monitoring or approval of the contents or guarantee the accuracy of the information available from these sources, the opinions expressed, or other links. Provided by the company.
  • The information provided to the Saudi Financial Technology Company through this website is owned -and will remain owned- by the Saudi Financial Technology Company, with the Saudi Financial Technology Company enjoying absolute freedom to use any ideas, concepts or technical techniques contained in the information provided by customers for all purposes at the company’s discretion.


Personal data we collect

The data we collect varies based on what it is used for. However, the following are examples of the data we collect:

  • Data collected through application forms, questionnaires, or other documents or communications. Such as, but not limited to, full name, date of birth, and ID numbers.
  • Data about your transactions and products with us, such as account activity and use of products.
  • Data collected through your use of our services, websites or mobile applications (such as cookies).
  • Data that is exchanged during our communication with you, such as customer service requests and visuals that we receive from either you through our websites, mobile applications, social media accounts, or any channels we use to communicate with customers.


Purposes for collecting and using your personal data:

We collect and use data as required based on the nature of the services and business. In most cases, our legal basis and purposes include, but are not limited to:

  • Compliance with any obligations and requirements issued by legal and regulatory authorities within the Kingdom of Saudi Arabia.
  • Allow us to provide products or services.
  • To protect you from fraud by performing identity and credit checks or checking for conflicts.
  • Improving our products, services and your experience provided through our channels.
  • Understand your needs as a customer and your eligibility for products and services.
  • Promoting new financial products and services that may interest you.


 Storing your personal data:

 Your personal data will be:

  • Retained for as long as necessary to achieve the purpose for which it was collected.
  • Held within the Kingdom of Saudi Arabia.
  • Maintained to meet any legal and regulatory requirements.




Protecting your personal data:

We ensure that your data is adequately protected by using the necessary physical, technical, administrative and procedural security measures and precautions to prevent unauthorized access, collection, use, disclosure, copying, modification or disposal. We protect your data in a manner that is consistent with the relevant data protection laws and regulations applicable to it in the Kingdom of Saudi Arabia. However, the Internet is not completely secure.

Disclosure of your personal data:

We may share your data with any of the parties listed below:

  • Any court or any governmental or regulatory body to comply with any obligations and requirements issued by legal and regulatory bodies within the Kingdom of Saudi Arabia.
  • Any debt collection agent, entity licensed to provide credit information service, or insurance company.
  • Any member of the Group or any service provider associated with any member for the purpose of providing you with products or services, improving our products, services and your experience through our channels, and promoting new financial investment products and services that may be of interest to you.
  • You may be contacted and/or sent notifications to you via various channels such as SMS, and/or notifications via our applications, WhatsApp, email and/or telephone regarding our products and services. Changes to the Privacy Notice We keep it.


Changes to the Privacy Notice

We reserve the right to modify this Privacy Notice at any time. The Effective Date of this Privacy Notice, as stated below, means the date on which this Privacy Notice was most recently revised or modified. Checking the effective date below allows you to determine if there have been changes since you last reviewed the Privacy Notice. Therefore, we advise you to periodically check this privacy notice to ensure you are aware of the updated version.

Call us

If you have any questions, you can contact us through email, live chat, social media or through our website and mobile app.


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Register a Complaint

The complaint process can be completed by following the following steps:

1. Fill in the form for submitting complaints and explaining its reasons, along with writing the details of the complaint and the date and time of its occurrence.

2. Submit the complaint.

3. The complaint will be answered within five working days from the date of its receipt.

Or you can contact us by calling us at

From inside KSA : 8004339000

From outside KSA : 966920000670

You can also follow us on social media


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